Esprinet

Esprinet is a European distributor of Information Technology and Consumer Electronics. They are a reference and meeting point for technology manufacturers, suppliers and users.

The Problem

Esprinet were experiencing some challenges in keeping their data analytics reporting systems both current and accurate. Without expert support, they faced challenges with patching, bug fixes, and troubleshooting for their OBIEE and OAS environments.

They were also looking to enhance employee training to ensure their employees had a comprehensive understanding of their Oracle Analytics Platform. A development that would enable Esprinet to perform fixed-format reporting and open-ended self-service data exploration.

Further to this, Esprinet were interested in the possibility of migrating their Oracle environment from OBIEE to OAS.

The Solution

Using Rittman Mead’s Expert Service Desk, Rittman Mead consultants built two Oracle Virtual Machine servers during the migration (one production and one disaster recovery) on which they created VMs for Development and Production OAS instances, with separate environments for Internal and External users. Esprinet requested that the users of the OBIEE environment be split in order to provide different reporting experiences for internal Esprinet users and their external customers.

Through the continued use of our Expert Service Desk, the migration from OBIEE was a smooth process, although there were small issues around the new Data Visualisation functionality. However, the problems were resolved promptly, resulting in Esprinet having minimal downtime with the tool.

Their environment was secured using Kerberos Single Sign On in OAS using Apache. This completed the migration, enabling Esprinet to move away from its dated OBIEE environment.

The Benefits

  • Proactive service monitoring and error fixes.

  • Training enabled users to gain more value from reports and dashboards.

  • Successfully updated the environment in Oracle Analytics Server.

“Rittman Mead’s Expert Service Desk is a certainty for any Oracle Business Intelligence need. Their consultants showed competence and attention to the result and are a sure point of reference in helping to solve any difficulty in the analysis and realization of our complex projects.”

Luca Guardamani
Datawarehouse & CRM Manager