Rittman Mead Expert Service Desk - Rittman Mead Consulting

When we think about data and analytics systems, the cost and effort required to build the system is the dominating factor. Whilst we agree that a successful build is critical, the rest of the life of the system is where the value is realised. Rittman Mead’s Expert Service Desk is designed to maximise the value of a system once it has been built, because development is just the beginning.

Reporting systems need to be supported effectively in order to adapt over time and remain compatible. There are many factors which can undermine your system’s ability to provide timely, accurate, and reliable data and analytics. These include changes in technology, evolving user requirements, new data sources, team churn, infrastructure failures and much more. A subscription to Rittman Mead’s Expert Service Desk will resolve these issues and ensure your platform is a success.

By choosing us, you are choosing the most capable hands in the industry to manage your data analytics platform.

Our Expert Service Desk blends:

Application support, system monitoring and fault fixing
Team augmentation; we can provide holiday cover and an extra pair of hands, to help you meet a deadline and answer any difficult questions you may have
Upgrades, installs and patching will maintain the smooth running of your system, while access to Rittman Mead IP and accelerators reduces software installation time

Training and knowledge transfer; we don’t believe in gatekeeping expertise, so our focus is placed on sharing our knowledge with our clients
Performance monitoring and improvement
Architecture review and license optimisation
Health checks, strategic advisory, roadmap and planning

Benefits:

With Rittman Mead's Expert Service Desk, you don’t just get one consultant, you can access our whole team of globally recognised consultants, who have +1000 years of combined experience.

Our team is fully accountable and personable. We give you a level of trust and familiarity that you would find within your own team. You can rest assured that we are doing exactly what needs to be done, as efficiently as possible.

We will give you full transparency with tickets through a dedicated JIRA Service Desk, providing you with a clear audit trail as well as monthly status reporting.