Expert Service Desk
We help people get the most out of their investment in Oracle Data, Analytics and AI.
Reactive Support
Rittman Mead have developed a service that is a mix of expert consulting and help desk. Expert Service Desk is designed to be an extra pair of hands for your team where you need it. Providing comprehensive support for data, analytics and ML platforms. It blends application support, BAU development, advisory, DevOps/MLOps, and even training. Plus you get full access to our IP, accelerators and frameworks.
How It Works
Service Desk
Expert Service Desk works like a classic support service, all support activities are managed through a dedicated JIRA Service Desk, ensuring complete transparency and efficient tracking of all work.
Training
Support covers everything from resolving technical issues and answering design questions to conducting workshops and training sessions.
Reporting
We provide detailed monthly reports that break down how time has been spent and what has been accomplished.
Working With Us Is An Experience In Itself
You’ll have access to our full team of consultants, many of whom have 20+ years of industry experience.
You’ll receive the benefit of all these years of collective IP and blueprints, with a responsive team who know how to use it to produce the best results for your company.
You’ll develop a greater, long-term understanding of how your data can work for you, and the wisdom that goes with it.