Expert Service Desk
We help people get the most out of their investment in Oracle Data, Analytics and AI.
Today’s Challenges
The value of a data or analytics system is realised after go-live, when users learn to trust its outputs and they become part of their workflow.
To maintain this trust, organisations need quick access to expert support that can quickly resolve issues, develop staff skills, and implement improvements sustainably. Without ready access to this expertise, organisations risk undermining their investment in these vital systems.
Modern data and analytics teams must juggle an incredibly diverse technical landscape. They need to maintain legacy on-premises software like OBIEE, Informatica and Essbase while also managing cutting-edge cloud services and an ever-growing array of open source tools and languages. This wide range of technology often creates knowledge gaps within support teams.
How We Can Help
Rittman Mead have developed a service that is a mix of expert consulting and help desk. Expert Service Desk is designed to be an extra pair of hands for your team where you need it. Providing comprehensive support for data, analytics and ML platforms. It blends application support, BAU development, advisory, DevOps/MLOps, and even training. Plus you get full access to our IP, accelerators and frameworks.
Expert Service Desk works like a classic support service, all support activities are managed through a dedicated JIRA Service Desk, ensuring complete transparency and efficient tracking of all work.
Working With Us Is An Experience In Itself
You’ll have access to our full team of consultants, many of whom have 20+ years of industry experience.
You’ll receive the benefit of all these years of collective IP and blueprints, with a responsive team who know how to use it to produce the best results for your company.
You’ll develop a greater, long-term understanding of how your data can work for you, and the wisdom that goes with it.